Rushmore Loan Servicing is a financial company that manages mortgage loans. It acts as a middleman between borrowers and lenders. Once your loan is approved, Rushmore becomes responsible for handling monthly payments, escrow, taxes, and insurance.
Is Rushmore a Legit Mortgage Servicer?
Yes, Rushmore Loan Servicing is legitimate. It’s registered and regulated in the United States. Many borrowers are transferred to Rushmore after their original lender sells or transfers the loan.
Why Was My Loan Transferred to Rushmore?
Mortgage lenders often sell loans to servicing companies. This transfer helps streamline operations. If your loan was moved to Rushmore, you’ll get a welcome letter and instructions. The transfer doesn’t affect your loan terms or interest rate.
How to Make Payments to Rushmore Loan Servicing
Rushmore offers multiple payment options:
- Online Payments via their secure portal
- Auto-Debit from your bank account
- Phone Payments through customer support
- Mailing a Check with your account number
Set up automatic payments to avoid late fees.
Login and Access Your Account
To access your loan, visit www.rushmoreloanmanagement.com.
Click “Customer Login.” Enter your username and password. From there, you can:
- View loan balance
- See payment history
- Check escrow details
- Update contact info
How to Contact Rushmore Loan Servicing
You can reach Rushmore through the following channels:
- Customer Service Phone: 1-888-504-6700
- Mailing Address: P.O. Box 52708, Irvine, CA 92619
- Fax: 1-949-341-2200
Their service hours are Monday–Friday, 8 a.m. to 6 p.m. CST.
Common Complaints About Rushmore
Some borrowers report:
- Misapplied payments
- Delayed escrow refunds
- Poor communication
Despite this, many others report no issues. Keep records and stay in touch regularly to avoid complications.
How to File a Complaint or Dispute
If you face issues, follow these steps:
- Contact Customer Service first
- Submit a Written Complaint with proof
- File with the CFPB at www.consumerfinance.gov if unresolved
Always document every communication.
Is Rushmore Loan Servicing Safe?
Rushmore uses encrypted portals and secure payment gateways. Your data and financial info are protected. They comply with federal loan servicing guidelines.
How to Refinance With Rushmore
Rushmore doesn’t directly offer refinancing. However, you can refinance through another lender. If approved, your new lender will pay off your current mortgage. That loan may again get transferred to a new servicer.
Tips for Dealing With Rushmore Successfully
- Stay Organized: Keep track of all statements
- Use Online Portal: It’s fast and reduces errors
- Set Reminders: For due dates and tax payments
- Update Contact Info: To receive all notices on time
Final Thoughts on Rushmore Loan Servicing
Rushmore is a well-established loan servicer. While not perfect, it offers standard tools for managing your mortgage. Stay proactive and communicate clearly to avoid issues.
FAQs
1. Is Rushmore Loan Servicing a lender?
No, Rushmore is not a direct lender. It is a loan servicer that manages mortgage accounts on behalf of lenders.
2. Does Rushmore change my loan terms?
No. When your loan is transferred to Rushmore, your original terms, interest rate, and balance stay the same.
3. How do I stop automatic payments with Rushmore?
You can cancel auto-debit by logging into your account and modifying your payment settings or calling customer service.
4. What happens if I miss a payment with Rushmore?
Missing a payment may result in late fees and impact your credit. Contact Rushmore immediately if you’re having trouble paying.
5. Can I pay extra toward my principal with Rushmore?
Yes, you can make additional payments. Just be sure to specify that the extra amount goes toward the principal.
6. Is Rushmore Loan Servicing accredited by the BBB?
Yes, Rushmore Loan Servicing is listed with the Better Business Bureau, although customer experiences vary.
7. What should I do if I suspect an error on my account?
Submit a written dispute along with documentation. You can also escalate the issue through the CFPB if needed.